Contact Us

We'd love to hear from you

Questions about a product, an order, or which size fits a suspiciously long dachshund — we're here seven days a week.

• Email: hello@hearthhound.store — we aim to reply within 4 working hours (always within 24).
• Order queries: include your order number (it starts with #) and we can help much faster.
• Sizing help: tell us your pet's breed, weight and a photo if you like — we genuinely enjoy this part.

Returns & exchanges

Start any return or size exchange by emailing us — see our Returns Policy for full details. Size exchanges on harnesses and beds are free.

Press & partnerships

Working on something pets would approve of? Email hello@hearthhound.store with 'Partnership' in the subject line.